Concept Searching and InfoStrata Solutions Webinar on Intelligent Metadata …
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As businesses seek a higher return and increased effectiveness on marketing, sales and service program investments, the Customer Relationship Management (CRM) software market is seeing dramatic growth and enhanced offerings including Data Analytics and Social CRM applications, mobile functionality as well as Gamification features, reports premier CRM consulting firm ISM (http://www.ismguide.com) as part of its annual Top 15 CRM Software Awards. Since 1990, ISM, through its Software Lab, has been awarding recognition to leading CRM providers in Enterprise and Small & Medium Business (SMB) categories.

The winners of the 2013 Top 15 are the influencers in the CRM community who have made significant advancements in both functionality and connectivity for sales, customer service and marketing professionals; offer better decision making tools for executives; and provide more intimate connectivity with todays Digital Clients, said Barton Goldenberg, president, ISM. Goldenberg also notes that mobile CRM, Social CRM, and SaaS offerings continue to be popular CRM software features and that Big Data Analytics/Insight and Gamification applications are the new, hot new trends in the industry. (Note: More in-depth information on the trends follows the release copy.)

The winners of the 2013 Top 15 CRM Software Awards are clearly the leaders and innovators in this fast-paced and growing industry he added.

The Top 15 Award winners, in alphabetical order, are:

ISM Top 15 CRM Enterprise Winners

*Amdocs CM v. 9.0 by Amdocs Limited

*C2 CRM v. 10 by Clear C2, Inc.

*Consona CRM by Aptean

*ExSellence 5.92 by Optima Technologies, Inc.

*Firstwave CRM by Firstwave Technologies, Inc.

*Infor Epiphany 10.0.1 by Infor

*KANA Enterprise by KANA, Inc.

*OnContact CRM v. 7.5 by Oncontact Software Corporation

*Oracle Siebel CRM by Oracle Corporation

*Pega CRM 6.3 by PegaSystems

*Pivotal CRM v. 6.0.12 by Aptean

*Powertrak v10 by Axonom, Inc.

*Salesforce.com by Salesforce.com

ISM Announces Winners of 2013 Top 15 CRM Software Awards for both Enterprise and Small & Medium Business Solutions is a post from: PEO HRO

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